She understood our desires for the property we were looking for and we are very pleased with our purchase.
If not for my agent, I would have made an offer on a terrible place in a very bad neighborhood.
And articulated everything clearly and in a timely fashion. Very impressed by her caring and her professionalism.
She called me as soon as the listing came on and pressed me to go see it, and it was exactly the right house. She expertly navigated me through a stressful multi-offer situation into my first home. When the first lender said my change of employment was an issue, she found me a lender to work with me. When the four bedroom house turned out to have a 3 bedroom septic, she found a way to solve the problem to please all involved. Every hurdle was managed well, and we closed on time! I work on the slope half the time, and Karen could be trusted to handle everything in my absence. Communication was very responsive. I will definitely be calling Karen for all my future real estate needs!
She provided expert advice from the listing to the offer acceptance to the inspection report to the closing. We tapped into her wealth of knowledge on more than one occasion. I'd strongly recommend using Karen to anyone.
We had another agent with a different company to sell our home and it was difficult and trying. So glad we chose agent Ross with Jack White to buy our new house. As problems came up she was aggressive to solve them and stand up for us. Thanks so much.
Karen provided me and my daughter with a level of competence and compassion that was far and above anything we had ever expected. From the moment she came to our home for our initial consultation, until the Closing day, Karen was always right there or at least, only a phone call away. If we ever had a question or concern, Karen either answered it, or found someone that could.... she never left us hanging or in doubt. Selling a home is sometimes difficult and in our case, extremely emotional...thanks to Karen, we never for one moment, ever felt as though we made the wrong decision or had second thoughts. I highly recommend anyone looking for a Real Estate Agent, to consider Karen Ross. You will not only be Very Satisfied and Pleased with her ability, you will feel as though you have made a Friend. With Karen Ross at your side while either Buying or Selling your Home, you can’t go wrong. Most Sincerely, Jerry W. Tokar
If nothing else, and whether a buyer or seller, a person should a least read her booklet on what to do when buying or selling, pricing, planning, what to expect, market trends, etc. I just can't say enough about her hard work, insights, how she "saved my bacon" on selling, her awesome presentation and virtual tour. Her recommendations on some things to improve my chances of selling were PERFECT, she kept in constant contact, always very polite and also clearly explained the reality of how things were going with my sale. Best possible outcome!
Cold weather came and revealed that there was no floor insulation under a cabin/house that Karen had helped a family with four kids buy. (The inspector they used had failed to communicate that there was no insulation and no skirting.) The distraught mother (husband was away on slope for 4 weeks) contacted Karen for help.with cold floors and condensation inside the house. Karen reached out to me for evaluation and recommendations which I offered but as an inspector, I could not legally do any work on the house. Karen and her husband got a crew together and skirted and insulated the house in a timely manner for a very reasonable fee before freezing weather would make such an operation impossible. Karen went the extra mile (maybe 10 or 20 miles) to help a client in need. So that’s why I say; Kudos to Karen
She literally acted like a family member that was In Our corner and had our best interests in mind. She is exceptional and worked so hard for us. Our sale wasn’t a normal one since we were located so far away and it was multiple properties that didn’t fall under the traditional real estate purchase. She will always be our go to for all Alaska adventures.
Provided me with all the tools to research potential properties, answered any questions I had and was very quick to respond to calls and emails. The thing I enjoyed most is she wasn't pushy and didn't try to point me in any direction, it was all about what I was looking for and properties that met my criteria.
She was very easy to deal with, great personality and very nice. She made everything easy for us. We are looking forward to doing business with her again.
She is genuinely interested in my concerns And making sure that the whole process is as easy as it can be. Of course there were a couple of things that work quite right but she took care of them immediately and was a great advocate in my corner. She was always available to answer my questions and get answers for me if she wasn’t sure. I would definitely use her in the future for any real estate needs I have. Thank you Karen. We are very happy with our purchase.
All the ups and downs but you hung in there with us.
She followed up made sure this is what we wanted we couldn't have been more happy .We are glad that you have such an outstanding real estate person working for you! Thanks Pat and Steve
I will forever be grateful. Thank you all so much!
Karen Ross should be made the new Golden Standard.
We called her from NC and told her that we would be flying to Alaska. We only had a week to find a house. She cleared her schedule and showed us houses that fit the criteria that we had specified. Found the perfect home. She took care of scheduling the inspection, the appraisal and took care of all of our needs. She handled everything while we were back in North Carolina. This is our 4th home to purchase. We have never had a realtor to work for us the way that Karen did. We will definitely call her when we sell and head back East.
Karen really made the selling process bearable for us. She was so positive and explained the process and answered our endless questions. We would absolutely work with these folks again!
When she says “Commitment to Excellence,” she isn’t joking. She works hard, is patient, and sees to every detail. She answers her phone almost all the time, and when she can’t she will actually return calls promptly, and makes herself available from early morning until early evening seven days a week. She took care of everything, and had no problem spoon feeding me explaining outcomes for each choice. She was spot on with pricing both times. Her preparation for selling was thoughtful and thorough. I didn’t have to do much. For every professional needed, she had someone who did a good job and charged fairly and available on fairly short notice. Her prompt followthrough on every issue kept the contract on track, and we even closed earlier than expected. I could not be a happier customer! I would never choose anyone else after having two perfect transactions with her. Choose Karen. You’ll be happy you did-------
I know, not a realtor's dream house to sell. I first contacted them in January. I had to get major work done on the house that could only be done in the summer. After two months of work it was ready to sell. The pictures and video that they took were outstanding. My family, that lives Outside, were amazed at the quality of the pictures. My house went under contract in just a few days. Unfortunately, the buyer backed out two months into the sale and within days of closing. Karen and Kelly helped me gather myself and we immediately put it on the market again, for just a few days. The next offer was amazingly even better than the first. Throughout the entire process they were readily available for my questions. They never made me feel like I was wasting their time. It is for all these reasons mentioned above that I can say that Karen and Kelly are phenomenal and are definitely the right choice.
Karen Ross went far and beyond the call of duty to help me through this process. This was one of the most exciting moments of my life and I would like to thank Karen Ross for an outstanding job.
She was very knowledgeable about the process and acted quickly to my requests. She kept me informed and answered all of my questions. I felt comfortable and confident working with her.